Limited Warranty

1. The Warranty is confirmed to the first purchaser of the product only and is not transferable.

2. During the limited warranty period, Xcite or its authorized service network may repair or replace, at Xcite’s option, any defective product or parts thereof with new or factory rebuilt replacement items, and returns the product to the consumer in working condition. No charge will be made to the consumer for either part or labour in repairing or replacing the product. All replaced parts, boards or equipment shall become property of Xcite. The external housing and cosmetic parts shall b e free of defects at the time of purchase of the product and, therefore, shall not be covered under these limited warranty terms. The details of service centres/support required are available at the company website www.xcitemobile.in

3. For units installed beyond the municipal limits of the jurisdiction of the company’s authorised service centre, it’s the responsibility of purchaser to contact the nearest authorized service centre at purchaser’s cost and risk.

4. Repaired product will be warranted for the balance of original warranty period or thirty (30) days from the date of repair whichever is longer.

5. If a problem develops during the limited warranty period, the consumer should take the following step procedure:

   • The consumer shall contact the local Xcite office or This e-mail address is being protected from spambots. You need JavaScript enabled to view it or www.xcitemobile.in for the location of the nearest authorized service centre.

   • If “a” above is not convenient, the consumer may also contact to the place of purchase for the location of the nearest authorized service centre.

   • The consumer shall arrange for the product to be delivered to the authorized service centre.

   • Upon request from Xcite or its authorized service centre, the consumer must provide invoice, original warranty card, duly stamped and signed, or other information to provide the date and place of purchases.

6. Transportation, delivery and handling charges incurred in the transport of the product to and from Xcite or its authorized service centre will be borne by the consumer.

7. Any implied warranty of merchantability or fitness of particular purpose ore use shall be limited to the duration of the foregoing written warranty. Otherwise, the foregoing warranty is the consumer’s sole and exclusive remedy and is in lieu of all other warranties, express or implied. Xcite shall not be liable for any incidental or consequential damages or loss of anticipated benefits or profits, loss of impairment of privacy of conversations, work stoppage or loss or impairment of data arising out of the use or inability to use the product.

8. In case of any damage to the product/ misuse detected by the authorized service centre personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on chargeable basis.

9. The company’s obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim/s if entertained by the company will be subject to the maximum retail price of the product purchased or purchase price, whichever is lower.

10. In the event of any unforeseen circumstances, and spares not being available, the company’s prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.

11. Only Carry in repairs is applicable for all the models.

12. All warranty information, product features and specifications are subject to change without notice.

13. All disputes are subject to the jurisdiction of the Courts of the New Delhi only.

THIS WARRANTY IS NOT APPLICABLE IF ANY OF THE FOLLOWING CASES:

1. The warranty card is not duly filled and mailed back/ submitted to the nearest Authorized service centre of the company within 2 weeks of purchase.

2. The completed warranty card is not presented to the service engineer at the time of being undertaken / requested.

3. The product is not purchased from an Authorized Xcite sales dealer.

4. The product purchased is not used according to instructions given in the INSTRUCTION MANUAL, as determined by the authorized service centre/company personnel.

5. Modification or alterations of any nature made in the circuitry by the purchaser or unauthorized personnel as determined the company personnel.

6. Site (premises where the product is kept) conditions that do not confirm to the recommended operating condition of the machine/unit.

7. The product has been subject to abnormal use, abnormal condition, improper storage, exposure to moisture or dampness, exposure to liquid and sweat, exposure to excessive temperature or other such environmental conditions, unauthorized modifications, unauthorized repair including but not limited to the use of unauthorized spare parts in repairs, misuse, Colour fade due to accessories, neglect, abusive, accident, improper installation, spill of foods or liquids, maladjustment to customer controls or other acts which are beyond the reasonable control of Xcite, including deficiencies in consumables parts such as fuses and breakage or damage of antenna, unless caused directly by defects in materials or workmanship.

8. The Product IMEI/ original serial number is removed, obliterated or altered from the product.

9. Defects due to causes beyond control like lighting, abnormal voltage, acts of God or while in transit to service centre or to the purchaser’s residence.

10. Defect caused by household pets, rats, cockroaches or any other animals or insects.

11. Under no circumstances the company is liable for loss directly or indirectly for any of the following

    • Third party claims against customer for losses or damages.

    • Loss or damages to records, information or data.

    • Economic consequential damages including lost profits.

    • Customer is advised to take back up contents before handing over the unit for repair. The company shall not provide any backup service

    • The Company shall not be liable for any data, records or program lost due to repair.

12. Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included/downloaded in product.

13. Warranty does not cover normal wear and tear (including without limitation, wear and tear of camera lenses, batteries or displays).

14. Warranty does not cover defects or alleged defects caused by the fact that the product was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by Xcite or was used otherwise than for its intended use, Defects can be caused by viruses from your third party’s unauthorized access to service, other accounts, computer system or networks. This unauthorized can take place through hacking, password –mining or through variety of means.

15. Warranty does not cover defects caused by the fact that the battery has been short- circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.